Our Commitment to Safety | Banff Trail Riders

Our highest priority is the health and wellbeing of our customers and our team.

Please see below for an overview on the measures being untaken at Warner Stables, the Trail Rider Store and our backcountry lodges.

Effective July 31 2020, face masks are mandatory for all guests aged 2 years and older when checking in for their ride and during public and private sleigh rides.
Bookings for public sleigh rides will each be seated in their own row with a minimum of two paid guests per booking. Each row can seat up to three guests (on the half hour) and four guests (on the hour).
Two metre physical distancing measures inside the barns, with directional floor markers to encourage a one-way traffic flow.
Entry signage in place to educate guests on the maximum amount of people allowed in stables and physical distancing measures.
Other transmission-reducing tactics include a plexiglass barrier at the check-in desk and personal protective equipment for staff.

Blankets and marshmallows are not included on public sleigh rides, but can be purchased at the stables.
Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the barns.
Helmets, reins and saddles will be disinfected after each use.
A regular cleaning/disinfection schedule for high touch points including the check-in office, washrooms, hand washing stations and staff room.
New policies and procedures for staff hygiene and loading/unloading protocols.
Employee temperature checks and screening.

A maximum of ten customers permitted in the store at any one time to allow space for browsing and movement.
Entry signage to promote physical distancing measures, and reconfiguration of the store layout to promote a better flow.
Other transmission-reducing tactics include a plexiglass barrier at the register and personal protective equipment for staff.
Effective July 31, face masks are mandatory for all customers entering the store in accordance with the Town of Banff’s Temporary Mandatory Mask and Face Coverings Bylaw.

Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the store.
Seasonally doors will be propped open to reduce the need to touch door handles.
New policies and procedures for protocols including staff hygiene, changing rooms, touching/trying on products and quarantining products.
An all sales final returns policy.
Employee temperature checks and screening.

Winter stays at Sundance Lodge will have a maximum of 12 guests and four bookings/cohort groups per night. Private buyouts have a maximum of 16 guests.
Masks will be required while in the common space of the lodge.
Two metre physical distancing measures in place for communal areas.

Entry signage to explain health and safety measures and a hand sanitizer unit for guests to sanitize hands before entering the lodges.
Meals will be served individually rather than family-style dining.
A regular cleaning/disinfection schedule for high touch points including washrooms and door handles.
New policies and procedures including staff hygiene and loading/unloading protocols.
Employee temperature checks and screening.