Our Commitment to Safety | Banff Trail Riders

Our highest priority is the health and wellbeing of our customers and our team.

Please see below for an overview on the measures being untaken on trail rides, carriage rides, backcountry vacations and at the Trail Rider Store.

Effective July 31 2020, face masks are mandatory for all guests aged 2 years and older when checking in for their ride and using facilities.
Until further notice, rides are reduced to a maximum of 5 people per ride departure and two bookings.
Two metre physical distancing measures inside the barns. One cohort/household permitted in barns at one time.
Distanced queuing area marked outside of check in office.
Entry signage in place to educate guests on the maximum amount of people allowed in stables and physical distancing measures.
Other transmission-reducing tactics include a plexiglass barrier at the check-in desk, and personal protective equipment for staff.
In winter, face masks are mandatory for all guests aged 2 years and older during public and private sleigh rides. Bookings for public sleigh rides will each be seated in their own row with plexi-glass shields between each row and a minimum of two paid guests per booking. Each row can seat up to three guests (on the half hour) and four guests (on the hour).

Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the barns.
Helmets, reins and saddles will be disinfected after each use.
A regular cleaning/disinfection schedule for high touch points including the check-in office, washrooms, hand washing stations and staff room.
New policies and procedures for staff hygiene and loading/unloading protocols.
Employee temperature checks and screening.
In winter, blankets and marshmallows are not included on public sleigh rides, but can be purchased at the stables.

Private bookings only.
There is a temporary reduced capacity of five people from a maximum of 2 household or cohort groups in a carriage at any time.
Mandatory masks for all passengers including the driver.
Designated waiting area adjacent to the carriage to encourage social distancing from the public sidewalk.

High touch points and carriage seats disinfected between each ride.
New policies and procedures including staff hygiene and loading/unloading protocols.
Employee temperature checks and screening.

Util further notice, only four customers are permitted in the store at any one time.
Entry signage to promote physical distancing measures, and reconfiguration of the store layout to promote a better flow.
Other transmission-reducing tactics include a plexiglass barrier at the register and personal protective equipment for staff.
Effective July 31, face masks are mandatory for all customers aged 2 years and older entering or remaining in the store.

Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the store.
Seasonally doors will be propped open to reduce the need to touch door handles.
New policies and procedures for protocols including staff hygiene, changing rooms, touching/trying on products and quarantining products.
An all sales final returns policy.
Employee temperature checks and screening.

Capacity reduced on trips and in lodges to allow for smaller groups.
Face masks are required when checking in for your ride and while in all common spaces of the lodge.
Two metre physical distancing measures in place for communal areas.

Entry signage to explain health and safety measures and a hand sanitizer unit for guests to sanitize hands before entering the lodges.
Meals are served individually rather than family-style dining.
A regular cleaning/disinfection schedule for high touch points including washrooms and door handles.
New policies and procedures including staff hygiene and loading/unloading protocols.
Employee temperature checks and screening.