Our highest priority is the health and wellbeing of our customers and our team.

Please see below for an overview on the measures being untaken on trail rides, carriage rides, backcountry vacations and at the Trail Rider Store.

Trail Rides at Warner Stables & Banff Springs Corrals

Physical Distancing Measures

  • Effective July 1 2021, face masks are optional.
  • Two metre physical distancing measures inside the barns. One cohort/household permitted in barns at one time.
  • Distanced queuing area marked outside of check in office.
  • Entry signage in place to educate guests on the maximum amount of people allowed in stables and physical distancing measures.
  • Other transmission-reducing tactics include a plexiglass barrier at the check-in desk, and personal protective equipment for staff.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the barns.
  • Helmets, reins and saddles will be disinfected after each use.
  • A regular cleaning/disinfection schedule for high touch points including the check-in office, washrooms, hand washing stations and staff room.
  • New policies and procedures for staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.
  • In winter, blankets and marshmallows are not included on public sleigh rides, but can be purchased at the stables.

Carriage Rides

Physical Distancing Measures

  • Private bookings only.
  • Effective July 1 2021, face masks are optional.
  • Designated waiting area adjacent to the carriage to encourage social distancing from the public sidewalk.

Hygiene and Sanitation Protocols

  • High touch points and carriage seats disinfected between each ride.
  • New policies and procedures including staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.

The Trail Rider Store

Physical Distancing Measures

  • Entry signage to promote physical distancing measures, and reconfiguration of the store layout to promote a better flow.
  • Other transmission-reducing tactics include a plexiglass barrier at the register and personal protective equipment for staff.
  • Effective July 1 2021, face masks are optional.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the store.
  • Seasonally doors will be propped open to reduce the need to touch door handles.
  • New policies and procedures for protocols including staff hygiene, changing rooms, touching/trying on products and quarantining products.
  • An all sales final returns policy.
  • Employee temperature checks and screening.

Backcountry Vacations to Sundance Lodge and Halfway Lodge

Physical Distancing Measures

  • Effective July 1 2021, face masks are optional.
  • Capacity reduced on trips and in lodges to allow for smaller groups.
  • Two metre physical distancing measures in place for communal areas.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for guests to sanitize hands before entering the lodges.
  • Meals are served individually rather than family-style dining.
  • A regular cleaning/disinfection schedule for high touch points including washrooms and door handles.
  • New policies and procedures including staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.