Our highest priority is the health and wellbeing of our customers and our team.

Please see below for an overview on the measures being undertaken on sleigh rides, trail rides, carriage rides, backcountry vacations and at the Trail Rider Store.

Sleigh Rides at Warner Stables

Physical Distancing and Safety Measures

  • Face masks are mandatory in all indoor common spaces, including checking in for your ride.
  • In line with the Alberta Government’s Restrictions Exemption Program, all visitors to the stables and staff are required to provide one of the following:
    • Proof of Full Vaccination (two doses); or
    • Proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories not allowed); or
    • Documentation of a medical exemption.
  • All public sleigh ride bookings will require a minimum of two paid guests, and will sit in their own row.
  • Two metre physical distancing measures inside the barns.
  • Entry signage in place to educate guests on the maximum amount of people allowed in stables and physical distancing measures.
  • Other transmission-reducing tactics include a plexiglass barrier at the check-in desk, and personal protective equipment for staff.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the barns.
  • A regular cleaning/disinfection schedule for high touch points including the check-in office, washrooms, hand washing stations and staff room.
  • New policies and procedures for staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.
  • Blankets and marshmallows are not included on public sleigh rides, but can be purchased at the stables.

Winter Stays at Sundance Lodge

Physical Distancing and Safety Measures

  • Face masks are mandatory in all indoor common spaces.
  • In line with the Alberta Government’s Restrictions Exemption Program, guests will be required to provide one of the following:
    • Proof of Full Vaccination (two doses):
    • Proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories not allowed); or
    • Documentation of a medical exemption.
  • Reduced capacity of eight rooms, or a maximum of 10 guests, which ever is reached first.
  • Two metre physical distancing measures in place for communal areas.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for guests to sanitize hands before entering the lodges.
  • Meals are served individually rather than family-style dining.
  • A regular cleaning/disinfection schedule for high touch points including washrooms and door handles.
  • New policies and procedures including staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.

Trail Rides at Warner Stables & Banff Springs Corrals

Physical Distancing Measures

  • Face masks are mandatory when guests are indoors, checking in for their rides. Face masks are optional during the ride.
  • Two metre physical distancing measures inside the barns.
  • Distanced queuing area marked outside of check in office.
  • Entry signage in place to educate guests on the maximum amount of people allowed in stables and physical distancing measures.
  • Other transmission-reducing tactics include a plexiglass barrier at the check-in desk, and personal protective equipment for staff.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the barns.
  • Helmets, reins and saddles will be disinfected after each use.
  • A regular cleaning/disinfection schedule for high touch points including the check-in office, washrooms, hand washing stations and staff room.
  • New policies and procedures for staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.

Carriage Rides

Physical Distancing and Safety Measures

  • Private bookings only.
  • Effective July 1 2021, face masks are optional.
  • Designated waiting area adjacent to the carriage to encourage social distancing from the public sidewalk.

Hygiene and Sanitation Protocols

  • High touch points and carriage seats disinfected between each ride.
  • New policies and procedures including staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.

The Trail Rider Store

Physical Distancing and Safety Measures

  • Entry signage to promote physical distancing measures, and reconfiguration of the store layout to promote a better flow.
  • Other transmission-reducing tactics include a plexiglass barrier at the register and personal protective equipment for staff.
  • Effective September 4, 2021, face masks are mandatory for all guests and staff inside the store.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for customers to sanitize hands before entering the store.
  • Seasonally doors will be propped open to reduce the need to touch door handles.
  • New policies and procedures for protocols including staff hygiene, changing rooms, touching/trying on products and quarantining products.
  • An all sales final returns policy.
  • Employee temperature checks and screening.

Backcountry Vacations to Sundance Lodge and Halfway Lodge

Physical Distancing and Safety Measures

  • Effective September 4, 2021, face masks are mandatory in all indoor common spaces.
  • Effective September 20, 2021, in line with the Alberta Government’s Restrictions Exemption Program, all riders will be required to provide one of the following:
    • Proof of Vaccination:
      • Partial vaccination (one dose) accepted September 20 to October 25 if received 2 weeks before time of service.
      • Full vaccination (two doses) required after October 25.
    • Proof of a privately-paid negative PCR or rapid test within 72 hours of service (tests from AHS or Alberta Precision Laboratories not allowed); or
    • Documentation of a medical exemption.
  • Capacity reduced on trips and in lodges to allow for smaller groups.
  • Two metre physical distancing measures in place for communal areas.

Hygiene and Sanitation Protocols

  • Entry signage to explain health and safety measures and a hand sanitizer unit for guests to sanitize hands before entering the lodges.
  • Meals are served individually rather than family-style dining.
  • A regular cleaning/disinfection schedule for high touch points including washrooms and door handles.
  • New policies and procedures including staff hygiene and loading/unloading protocols.
  • Employee temperature checks and screening.