All our Trail Ride activities have a 24 hour cancellation policy. Cancellations outside of 24 hours receive a full refund. Cancellations inside of 24 hours prior to tour departure are 100% non refundable. Please note that this policy is non-negotiable.
All backcountry trips are subject to a 30 day cancellation & change policy. No refunds will be given on any trip in progress. In case of unforeseen circumstances we strongly recommend that all guests purchase travel, health, and cancellation insurance prior to their trip.
After the declaration of COVID-19 as a global pandemic on March 11, 2020 by the World Health Organization, our standard cancellation policies apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please read our cancellation policy thoroughly and ensure you understand all travel requirements to arrive on time for your tour in Canada. We encourage all travellers to purchase independent travel insurance to protect them in the event that they are delayed for any reason, including any related to the COVID-19 pandemic.
With a herd numbering over 300 horses, we can accommodate just about anyone but please note that some restrictions on age and weight may apply. Please note that our maximum weight limit is 230lbs for all horseback rides.
We accept Visa, MasterCard and Amex. You may include your credit card number on the application form for immediate confirmation. All Credit Card and personal information are submitted through a secured site and is only accessible by our office.
All bookings are subject to a 5% Goods & Services Tax.
Parks Canada has instituted a fee per person per night for guests of Banff National Park staying in the backcountry. Your contribution will help cover the costs of trail maintenance and repair, warden services, wildlife monitoring, and public information and safety. This fee is included in the cost of your trip and we remit it to Parks Canada on your behalf.
We strongly recommend that all guests purchase travel, health, and cancellation insurance directly after booking a trip. Please note that each rider will be required to sign a waiver releasing Banff Trail Riders and Her Majesty in Right of Canada as represented by Parks Canada Agency from all risks. Safety experts recommend hard hats and narrow boots. Helmets are provided on our tours and are mandatory.
Please review our waiver that you will be required to sign prior to your tour.
A waiver must be completed by the parent or legal guardian of any person under the age of 18 (documentation may be required to confirm the signatory’s authority).
Gratuities are customary and very much appreciated.