Booking Policy

All our Trail Ride activities have a 24 hour cancellation policy. Cancellations outside of 24 hours receive a full refund. Cancellations inside of 24 hours prior to tour departure are 100% non refundable. Please note that this policy is non-negotiable.

All backcountry trips are subject to a 60 day cancellation & change policy. No refunds will be given on any trip in progress. In case of unforeseen circumstances we strongly recommend that all guests purchase travel, health, and cancellation insurance prior to their trip.

Riders must be at least 8 years old. Riders must weigh less than 230lbs / 104kg, fully dressed (your weight may need to be verified on our scales).

We accept Visa, MasterCard and Amex. You may include your credit card number on the application form for immediate confirmation. All Credit Card and personal information are submitted through a secured site and is only accessible by our office.

All bookings are subject to a 5% Goods & Services Tax.

Parks Canada has instituted a fee per person per night for guests of Banff National Park staying in the backcountry.  Your contribution will help cover the costs of trail maintenance and repair, warden services, wildlife monitoring, and public information and safety. This fee is included in the cost of your trip and we remit it to Parks Canada on your behalf.

To ensure the safety of our guests, staff, and horses, no dogs (including service dogs) are permitted on our horseback rides or anywhere on the property. This policy helps prevent any interaction between dogs and horses, ensuring a safe and comfortable environment for everyone.

We strongly recommend that all guests purchase travel, health, and cancellation insurance directly after booking a trip. Please note that each rider will be required to sign a waiver releasing Banff Trail Riders and Her Majesty in Right of Canada as represented by Parks Canada Agency from all risks. Safety experts recommend hard hats and narrow boots. Helmets are provided on our tours and are mandatory.

Please review our waiver that you will be required to sign prior to your tour.

Banff Trail Riders Waiver for all Adults

A waiver must be completed by the parent or legal guardian of any person under the age of 18 (documentation may be required to confirm the signatory’s authority).

Banff Trail Riders Waiver for Minors

A 10% gratuity is mandatory for all group bookings of 10 or more guests. This gratuity helps us ensure high-quality service for larger groups. If the gratuity option is not selected at the time of booking, our team will contact you directly to arrange for this payment prior to your tour.

All our Sleigh Ride activities have a 24 hour cancellation policy. Cancellations outside of 24 hours receive a full refund. Cancellations inside of 24 hours prior to tour departure are 100% non refundable. Please note that this policy is non-negotiable.

A 7 day cancellation policy applies to regular winter lodge bookings, and private group buy-outs are subject to a 30 day cancellation policy. Please note that this policy is non-negotiable.

We accept Visa and MasterCard. You may include your credit card number on the application form for immediate confirmation. All Credit Card and personal information are submitted through a secured site and is only accessible by our office.

All bookings are subject to a 5% Goods & Services Tax.

A 10% gratuity is mandatory for all group bookings of 10 or more guests. This gratuity helps us ensure high-quality service for larger groups. If the gratuity option is not selected at the time of booking, our team will contact you directly to arrange for this payment prior to your tour.

Parks Canada has instituted a fee per person per night for guests of Banff National Park staying in the backcountry. Your contribution will help cover the costs of trail maintenance and repair, warden services, wildlife monitoring, and public information and safety. This fee is included in the cost of your trip and we remit it to Parks Canada on your behalf.

To ensure the safety of our guests, staff, and horses, no dogs (including service dogs) are permitted on our horseback rides or anywhere on the property. This policy helps prevent any interaction between dogs and horses, ensuring a safe and comfortable environment for everyone.

We strongly recommend that all guests purchase travel, health, and cancellation insurance directly after booking a trip. Please note that each rider will be required to sign a waiver releasing Banff Trail Riders and Her Majesty in Right of Canada as represented by Parks Canada Agency from all risks. Safety experts recommend hard hats and narrow boots. Helmets are provided on our tours and are mandatory.

Please review our waiver that you will be required to sign prior to your tour.

Banff Trail Riders Waiver for all Adults

A waiver must be completed by the parent or legal guardian of any person under the age of 18 (documentation may be required to confirm the signatory’s authority).

Banff Trail Riders Waiver for Minors